Privacy Policy
Last updated: February 26, 2024
This Privacy Policy describes how Domain ("we," "us," or "our") collects, uses, discloses, and safeguards information about you when you visit our website at domain.info or use any of our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our services.
1. Information We Collect
1.1 Information You Provide Directly
We collect information you voluntarily provide when you register for an account, enroll in a course, contact us, or otherwise interact with our services. This may include:
- Full name and display name
- Email address
- Phone number
- Billing address and payment information
- Profile photo or avatar
- Messages, feedback, and support requests
- Course progress notes and submitted assignments
1.2 Information Collected Automatically
When you access our platform, certain technical data is collected automatically, including:
- IP address and approximate geographic location
- Browser type, version, and operating system
- Device identifiers and screen resolution
- Pages visited, time spent, and navigation paths
- Referring URLs and search terms used to find our site
- Session timestamps and interaction logs
1.3 Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to operate and improve our services. These technologies help us maintain session state, remember your preferences, analyze traffic patterns, and deliver relevant content. You can control cookie behavior through your browser settings, though disabling cookies may affect the functionality of certain features.
1.4 Information from Third Parties
We may receive information about you from third-party service providers, including payment processors, identity verification services, and analytics platforms, to the extent permitted by applicable agreements and your consent.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Creating and managing your account
- Delivering, personalizing, and improving our educational services
- Processing transactions and sending related confirmations
- Communicating with you about your account, sessions, and updates
- Sending promotional materials, newsletters, or course recommendations where you have opted in
- Responding to support inquiries and resolving disputes
- Monitoring and analyzing usage trends to enhance platform performance
- Detecting, preventing, and addressing fraud, abuse, or security incidents
- Complying with legal obligations and enforcing our terms
3. Legal Bases for Processing
We process your personal information on the following legal grounds:
- Contractual necessity: Processing required to deliver the services you have requested or enrolled in
- Legitimate interests: Improving our platform, securing our systems, and communicating relevant service information
- Consent: Where you have given explicit permission, such as for marketing communications
- Legal obligation: Where processing is required to comply with applicable laws or regulations
4. Sharing and Disclosure of Information
4.1 Service Providers
We share information with trusted third-party vendors who assist us in operating our platform and delivering our services. These parties are contractually obligated to handle your data only as directed by us and in accordance with this policy.
4.2 Instructors and Session Participants
In the context of group or individual learning sessions, limited profile information such as your name and profile photo may be visible to instructors and, in group settings, to other enrolled participants. You may adjust visibility preferences in your account settings.
4.3 Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the successor entity. We will notify you of any such change and any choices you may have regarding your information.
4.4 Legal Requirements
We may disclose your information if required to do so by law, court order, or governmental authority, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
4.5 With Your Consent
We may share your information in other circumstances with your explicit prior consent.
5. Data Retention
We retain your personal information for as long as your account remains active or as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, we securely delete or anonymize it in accordance with our internal data retention schedules.
6. Data Security
We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted data transmission, access controls, regular security assessments, and staff training on data handling practices.
Despite our efforts, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security and encourage you to use strong passwords and protect your account credentials.
7. Your Rights and Choices
Depending on your location and applicable law, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request that we delete your personal data, subject to certain exceptions
- Portability: Request transfer of your data to another service provider in a structured, machine-readable format
- Restriction: Request that we limit the processing of your data in certain circumstances
- Objection: Object to processing based on our legitimate interests
- Withdrawal of consent: Withdraw consent at any time where processing is based on your consent, without affecting the lawfulness of prior processing
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
8. Marketing Communications
If you have opted in to receive marketing communications from us, you may unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us directly. Opting out of marketing communications does not affect transactional or service-related messages related to your account.
9. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a minor has provided us with personal information without appropriate parental consent, we will take steps to delete that information promptly. If you believe a child has submitted information to us, please contact us at [email protected].
10. Third-Party Links and Services
Our platform may contain links to third-party websites, tools, or services that are not operated or controlled by us. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any external services you access through our platform.
11. International Data Transfers
Your information may be stored and processed in countries other than your country of residence. We take appropriate steps to ensure that any international transfers of personal data are conducted in accordance with applicable data protection laws and that adequate safeguards are in place to protect your information.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the date at the top of this page and, where appropriate, notify you by email or through a notice on our platform. Your continued use of our services after the updated policy takes effect constitutes your acceptance of the revised terms.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, you may contact us through the following channels:
| Contact Method | Details |
|---|---|
| [email protected] | |
| Phone | +1 250 870 8616 |
| Mailing Address | 355 Rue Principale O Suite 100, Magog, QC J1X 2B1, Canada |
| Website | domain.info |